can i pick up my Order instead of paying for shipping?
Yes! Enter promo code "LOCAL" at checkout for FREE pickup from our Nashville studio (100 Taylor St Studio A23 Nashville TN 37208). We are available M-F 8-4 for pickups, but please shoot us a quick email to let us know when to expect you!
Can I shop in person?
Yes! Our working studio is open 8-4 M-F. Please swing by to see what we have in stock and check out where each piece is handcrafted! Our address is 100 Taylor Street (Studio A23), Nashville, TN 37208.
What is the difference between "shop in stock" and your other shop pages?
Orders placed from the shop in stock page ship within a few days. All other orders are handmade to order from scratch and take 2-6 weeks depending on the piece.
Can i place a rush order?
Sure! Just send us an email at email@example.com with your request and we'll do our best to make it work.
Can I put my dishes in the dishwasher?
Yes! We design our dinnerware with your every day use in mind! Functional ceramics are food, dishwasher & microwave safe. However, pieces with gold luster should be hand washed & not used in the microwave.
Can I mix and match my textures and colors?
Yes! All glazes and textures are designed to match any other Handmade Studio TN piece.
If you have a large custom order request, please fill out a contact form by clicking here.
Will they look handmade?
Yes! Keep in mind that each piece is handcrafted and will have slight differences that are part of the appeal and charm of handmade products.
Do you use safe non-toxic glaze?
Definitely! All tableware is finished in lead free, non-toxic glazes that are safe for food.
How do I remove a stain from the bottom of my pieces on unglazed clay?
Stains on unglazed clay may be removed with baking soda, water and a gentle scrub.
Can I set up a bridal or gift registry?
Yes! We absolutely love working with you to create their ideal custom set. You can get more information by clicking here.
Can I make a return/exchange?
All sales are final. However, we want you to love your new pieces! Click here for more information.
How will my products be shipped?
We ship all products with care through USPS Priority. Click here for more information on shipping policies.
When will my products be shipped?
All "Ready to Ship" products will be packed and ship within 1-3 business days. Please allow 2-6 weeks for shipping for pieces under the "Made to Order" tab. To request a rush order, please fill out a contact sheet by clicking here.
Do you offer International shipping?
Yes. We ship with care through USPS International. International shipping is billed after the fact based on dimensions, value, weight and destination. If you'd like a shipping quote in advance, please send an email to firstname.lastname@example.org with the details of your intended order, or use the contact form. Otherwise we'll contact you once your order has been received.
We adhere to all customs requirements and cannot mark the package as a gift or falsify the value. Any taxes/duties/customs fees charged by your country are strictly your responsibility.
Do you DO WHOLESALE?
Absolutely! You can browse our collection and fill out an application here.
Do you take custom orders?
Yes. We love to collaborate and would love to hear from you. Please send and email to email@example.com with your request and we will get back to you!